Help Center

No email address is required. Create an account with a username and password. Keep both somewhere safe instead of relying only on your browser’s temporary autofill. Your account lets you view plans, get your subscription, and submit support tickets; it is separate from the configuration name in your client. If you use multiple browsers, make sure you’re signed in to the same account before checking your plan status. When reporting an account issue to support, include the on-screen message and what you did, but never share your password or full subscription link. Keep both out of public screenshots.

VPNIon has no limit on the number of devices connected at the same time, so switching devices alone doesn’t require choosing a new plan. Sign in to your existing account on the new device, follow the platform-specific instructions to get the client and subscription, then import the configuration. Client settings usually need to be checked separately on each device; a connection working on your old device doesn’t mean the new one is configured. Unlimited devices doesn’t mean unlimited data, so check your plan and remaining data in your account before use. When retiring an old device, remove any saved subscription configuration so sensitive links aren’t passed on with it.

First, sign in to the user panel and check your plan status, then get the current subscription link from the panel. Find the existing configuration in your client’s subscription or configuration manager and use its update function. When the update finishes, check the route list again. Toggling the connection on and off won’t refresh subscription details. If the update fails, make sure you copied the full link without extra spaces, and check that your local network can reach the panel. If the link in the panel has changed, edit the source for the old configuration or import the new one. Confirm the new configuration works before removing the old one, so you don’t accidentally delete a working setup.

Clients are supported on Windows / macOS / iOS / Android / Linux and are available from the user panel. Sign in to download clients for platforms other than iOS; check the panel for iOS availability. You must sign in to get your subscription. Installing the client and importing a subscription are separate steps; installation alone won’t add your account’s routes. Open the client, follow the getting-started guide to import the subscription from the panel, then select a route and connect. If you already have other configurations, make sure the active one is for VPNIon so you don’t mistake another configuration’s update status for this service’s route status.

Pause the proxy first and check whether regular websites load. This helps distinguish a local network issue from a proxy configuration problem. After reconnecting, make sure the client has selected a working route and enabled the required system proxy or traffic-capture feature; selecting a route alone doesn’t ensure your browser traffic is using it. Test more than one website so maintenance on a single site isn’t mistaken for a complete connection failure. If the same issue persists after switching routes, refresh the subscription and restart the client. During troubleshooting, keep only one client responsible for handling network traffic to prevent proxy settings from conflicting.

Apps handle system proxies differently. Some use their own network settings, while others don’t route connections through the standard system proxy. Check the client’s rules first to make sure the destination domain isn’t set to connect directly, then see whether the app has its own proxy option. If you need traffic-capture mode, read the client’s documentation and confirm the required system permissions. Switching modes isn’t a universal fix for every device. After changing settings, quit and reopen the app to establish a fresh connection. If the issue persists, note the app name, operating system, and error message to help identify the cause.

First, make sure you copied the subscription link from the panel, not the login page URL from your browser’s address bar. Check that the link is complete and hasn’t been split across lines or had punctuation added by a messaging app. Confirm that the import method in your client matches the panel’s instructions. If the client says the format isn’t supported, return to the panel and choose the option for your client rather than repeatedly editing the link. Also check your plan status and local network to rule out access problems with the subscription source. Keep the error message when contacting support, but hide any credentials in the link. Never post the full link publicly.

Describe the issue through the support ticket option in the user panel. Include your platform, client name, selected region and route type, target website or app, and the exact error message. Note whether the issue happened while updating the subscription, connecting, or using the service, and whether switching local networks or routes made a difference. Screenshots should show the error and relevant settings, but hide your password, full subscription link, and sensitive payment details. Include the troubleshooting steps you’ve already tried to avoid repeating them. If only one service is affected, name it rather than saying simply that the network isn’t working.

Pause bandwidth-heavy tasks such as large downloads and cloud syncing, then compare local browsing with the proxy turned off. If regular browsing is also slow, check your local network first. If only international services are slow, switch routes while keeping the target service the same, then compare loading and sustained performance. Don’t change the region, mode, and client settings all at once, or you won’t know which change helped. You can try different paths, including IEPL dedicated routes, relayed routes, and direct routes, but route type doesn’t guarantee speed. For streaming responses or video playback, assess performance over time rather than judging by how quickly a page first opens.

These labels describe different connection paths; the name alone can’t predict how a route will perform in every situation. An IEPL dedicated route may be worth trying if cross-border link performance is a priority. Relayed routes pass traffic through an intermediate node, while direct routes use a different path without that relay. Actual performance depends on your local network, the destination service, and the current route. First check which regions the target service supports, then compare the available route types in the same region and choose the one that works best for sustained use. For logins or long sessions, try to keep the exit region consistent rather than switching frequently for a brief improvement in loading. See the server page for more guidance on choosing a route.

VPNIon covers 110+ countries / 240+ routes. The server page lists regions and route types; use the user panel and the latest client list to make your selection. Coverage describes available network exit resources. It doesn’t mean every country has the same route types or that every destination service accepts traffic from every region. For services with regional restrictions, check the platform’s supported regions first, then choose a route in a matching region. If the list doesn’t match what you expect, update your subscription and check your account status, then open a support ticket describing the missing region or configuration issue.

A successful connection doesn’t guarantee that a particular service will work. AI tools and streaming services may also check your account region, subscription entitlements, exit location, and their own rules. Route coverage isn’t a promise that any specific platform will be available. First confirm that the service supports your current region, keep your exit location relatively stable, then reopen the page or app to test. If you see a region warning, login issue, or access restriction, note the exact error and check account and network factors separately. Don’t make repeated region changes your default fix; switching exit locations frequently during a session can complicate troubleshooting and may trigger additional checks by the service.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of each calendar month. Check your plan status and data usage in the user panel; if you’ve just made a change, refresh the panel and check again. Choose a tier based on how you use the service: video, file transfers, and continuous online tasks consume data differently, so device count alone isn’t a reliable way to estimate usage. For full plan details, visit the pricing page, then check the panel to confirm your options.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Monthly plan data resets each month on your activation date, while a data package is used as needed; the two follow different rules. Before choosing, consider whether your usage is continuous and predictable instead of comparing payment amounts alone. If you already have a plan, check the panel for details on adding, switching, or activating a package. This page doesn’t make assumptions about combinations not listed here. If your current plan doesn’t match what you expected, keep the order and plan details, then contact support through a ticket.

The price difference for a mid-term upgrade is converted into remaining days. Make the change through the plan section of the user panel. Before confirming, review your current plan, the target tier, and the change details shown in the panel. Don’t assume the difference translates into a fixed extra payment or additional data. Monthly plan data still resets on your activation date. If your connection has temporarily slowed down, troubleshoot the route and local network first; upgrading your data tier won’t necessarily fix connection issues. If the updated plan details don’t match your expectations, keep a record of what you did and the order status, then explain the issue in a support ticket. Don’t repeatedly submit the same change.

Alipay / WeChat Pay / USDT are supported. Choose from the payment methods shown during checkout in the user panel, and verify the order details before paying. If your plan status doesn’t change after payment, return to the original order to check its status, then refresh your account page. Don’t rely on whether the payment page closed to decide if payment succeeded. Keep the order ID and payment confirmation, and use a support ticket to share the payment method, order status, and what happened. Hide sensitive information in public screenshots. If an order is still pending confirmation, don’t repeatedly create and pay for the same order, as this can make it harder to resolve. Follow the current payment instructions in the panel.

VPNIon offers 14-day no-questions-asked refunds. To request one, sign in to the user panel and submit a support ticket stating that you’d like a refund. Include the relevant order details so they can be verified. Read the Terms of Service for the full eligibility details. You don’t need to troubleshoot your connection before requesting a no-questions-asked refund. If you’d also like help with a service issue, include your platform, the error message, and the steps you’ve already tried. Never share your account password or full subscription link in a ticket or public screenshot. Check the panel for replies after submitting; use the ticket thread for updates on your order, request status, and any further information needed. Don’t assume a processing or arrival time.